Maintaining Workers Knowledgeable And Clients Completely satisfied
Ziggy’s House Enchancment is a Spokane, Washington staple, with areas now unfold out throughout the Pacific Northwest. They provide a plethora of merchandise for do-it-yourselfers, in addition to extra hands-on companies for individuals who want just a little additional assist upgrading their homes into the properties of their goals. Ziggy’s has lengthy prided itself on a can-do perspective, an innate perception that its workers and clients alike can accomplish something they need as long as they’ve the appropriate sources. And Ziggy’s discovered the appropriate useful resource they wanted to perform their studying, onboarding, and compliance targets once they discovered Cornerstone. They used Cornerstone to empower their staff to be taught the whole lot they wanted to succeed on the job, they usually’re nonetheless getting an increasing number of from the partnership.
Constructing A Basis For Worker Schooling
Ziggy’s started when Vern “Ziggy” Ziegler opened a one-stop residence enchancment store in his hometown of Spokane. Since that first location opened in 1965, they now make use of over 250 folks at six retail areas and one manufacturing department unfold all through each Washington and Idaho. It turned obvious early on that this kind of progress required deeper integration between shops, along with a web-based LMS platform.
“One of many major challenges that wanted to be addressed was to determine constant practices for onboarding new hires throughout a number of areas,” mentioned Ziggy’s Coaching Supervisor Jordan Worthington. “Second to that was to have a constant methodology to deploy common compliance coaching and be capable to hold good data of the coaching.”
As well as, Ziggy’s enlargement as an organization meant a wider stock than ever earlier than. The gross sales workforce members now have frequently rising lists of merchandise to remember as they assist clients meet their residence enchancment wants.
Ziggy’s knew they wanted an LMS that might scale with their progress. And so they discovered that Cornerstone was that LMS. In response to Worthington, “I had sat by way of quite a few demos, and Cornerstone appeared to be the appropriate match for us. I didn’t know at the moment how excellent a match it might be.”
True to the house enchancment firm’s DIY spirit, Worthington was ready to make use of Cornerstone to construct a web-based compliance coaching program from the bottom up that additionally had extra studying alternatives for Ziggy’s staff.
Using Software program For Laborious Hat Tasks
Regardless of residence enchancment’s generally rugged and earthy picture, Ziggy’s knew the significance of utilizing on-line sources to satisfy real-world wants. As they introduced in new hires, they realized it was important to make use of a product able to fulfilling their wants as effectively as attainable.
“The times of ‘tie your boots and get to work’ are lengthy gone,” noticed Worthington. “Potential hires and new staff predict to obtain a sure stage of care, consideration, and construction as they begin their employment with companies. With the ability to introduce ourselves, categorical our expectations, get some compliance accomplished, and provides some fast tips about becoming a member of our workforce was essential if we had been going to draw and retain good staff.”
With Cornerstone’s assist, Ziggy’s was in a position to streamline their onboarding course of in addition to provide fixed help for additional ability constructing. They used Cornerstone to supply intuitive and easy-to-understand compliance coaching programs.
Maintaining Workers Knowledgeable And Clients Completely satisfied
Nonetheless, Worthington realized that onboarding was simply the tip of the iceberg. He knew the regular enhance of latest merchandise at Ziggy’s meant it was important for workers to remain abreast of incoming stock.
“After surveying some staff, there was a lacking hyperlink between our buying division and our gross sales workforce,” he mentioned. “That lacking connection triggered new merchandise to get missed. It’s laborious to promote a product to clients if you find yourself unaware of what the product is or if we inventory it.”
To resolve this downside, he arrange new product alerts on Ziggy’s Cornerstone Learner House banner. Now, staff can keep updated in actual time and be prepared to tell clients concerning the newest and biggest merchandise.
Assembly Particular Studying Wants
Ziggy’s knew they wanted an LMS able to addressing wants particular to their trade. They had been looking out for one thing with quite a lot of adaptability, an enormous library of preexisting content material they might complement with extra coaching supplies. Given the character of their enterprise, this meant coaching staff for essential certifications—usually involving bodily duties or above-and-beyond security measures—along with customer support and gross sales coaching.
Worthington defined, “There are numerous certifications that staff want to have the ability to work for us. Forklift coaching, first assist, fireplace extinguisher, lock-out tag-out, and unsafe chemical compounds are required for many staff. With Cornerstone, I used to be in a position to set assigned dates for these programs by utilizing numerous teams.”
That was just the start. Ziggy’s was then in a position to velocity alongside this important certification coaching by benefiting from Cornerstone’s automation capabilities. When new hires come on board, they enter the system instantly and obtain reminders to finish their essential coaching. As they transfer from one stage to the following, staff routinely obtain new trainings without having for handbook supervision.
Shoring Up Security At Firm Places
After implementing Cornerstone, Ziggy’s was additionally in a position to enhance its routine office security trainings. Given staff at their areas work with heavy equipment, hazardous chemical compounds, and different probably harmful gear, this improved coaching ensured workers felt snug and knowledgeable whereas on the job. Throughout instances of elevated COVID-19 security measures, Ziggy’s staff used Cornerstone to assist them and their clients keep secure, with learnings associated to masking, social distancing, and different associated illness prevention measures.
“An enormous win for us has been our security coaching,” Worthington mentioned. “We’ve been doing month-to-month security coaching for about two years now. It advanced into security committees at every location, in addition to our Cornerstone coaching. We’ve lowered our expertise issue 12 months over 12 months and decreased office accidents by over half.”
Decreasing office accidents by such a steep metric was only one profit. Ziggy’s additionally used Cornerstone to accrue a digital paper path of standard compliance coaching for every worker. Within the occasion of an unlucky accident, Ziggy’s administration felt safe that they did their utmost to maintain workers secure whereas additionally granting the group elevated legal responsibility safety. In a single remoted circumstance, Ziggy’s acquired a Good Religion low cost from security regulators, decreasing citations by half as a result of their lengthy observe file of implementing security schooling with Cornerstone.
Discovering Assist Alongside The Manner
As for Worthington’s personal expertise working to implement Cornerstone, he couldn’t be happier. He knew he needed to convey Ziggy’s into the twenty first century, forgoing inefficient and analog coaching strategies for an up-to-date digital LMS.
“I knew that we wanted a technique to trace coaching. We’ve a small HR division. I’m it for coaching…and I hadn’t been turned onto Studying Administration Techniques at that time. I used to be utterly new to one of these function and what’s on the market,” he defined.
Colleagues really helpful Cornerstone to him, and he took to its simplicity and flexibility quick. “We’re arrange with a number of value facilities, however we’re extra of a horizontal [rather] than an enormous vertical hierarchy,” he mentioned. “Cornerstone will work nice for that vast hierarchy as properly, however I wanted to simplify it just a little bit, and I used to be ready to do this.”
Worthington additionally got here into his profession as a coaching supervisor with out a lot expertise in the way in which of Studying and Growth or studying programs. He labored for Ziggy’s as a manufacturing foreman after which as an assistant supervisor for nearly ten years previous to taking the helm as head of inner coaching. After preliminary trepidation, he shortly realized Cornerstone would additionally assist him hit the bottom working in his new function.
“Working with Amber Lambirth on implementation was nice. She was type and really affected person,” he mentioned of his Cornerstone rep. “That helped me be a assured admin with zero expertise. Confidence was completely essential when it got here to pitching new concepts to management with the route we might and would take utilization.”
Wanting Ahead To Future Worth
Ziggy’s partnership with Cornerstone continues to be in its early phases, and Worthington appears to be like ahead to benefiting from the software program to develop the enterprise in new methods. He’s already planning methods to combine different Cornerstone merchandise into completely different areas of the corporate as an entire.
“Many of those programs, whether or not [they] be LMS, HRIS, or ERPs, are constructed on the identical issues: customers, person teams, permissions, and website configuration,” he mentioned. “Having that have with Cornerstone led to having nice conceptual data when it was time to work with the opposite numerous programs in our group.”
For example, Worthington has taken benefit of the Cornerstone Microsoft SharePoint integrations to supply a continuing stream of latest trainings and academic info to workers throughout all areas. “I’m constructing SharePoint newsletters [with] one, two, three, or 4 modules inside [them] that take [staff members] straight into Cornerstone, so we are able to direct our learners to one thing that we would like them to be taking a look at at the moment. After which we incentivize them by way of what they’re taking a look at and what they’re getting completed or what they’re getting completed by way of that platform into Cornerstone,” he mentioned.
For Worthington and Ziggy’s, there’s all the time room for enchancment—that’s what their enterprise is all about. With Cornerstone, they now have a coaching platform as amenable to DIY tweaks and upgrades as any of their clients’ residence initiatives.
“Cornerstone gave me confidence in my work,” Worthington mentioned. “It gave me an outlet for my L&D creativity, and it gave me a future in organizational growth and administration.”
Article penned by David Beaton.
Initially revealed at www.cornerstoneondemand.com.